Andres Rodriguez

Zuliana de Plásticos, C.A.

(Supporting) Network Engineer | Technical Lead

September 2020 - Present / VE

Efficiently maintained and troubleshooted a robust IT infrastructure, encompassing virtualized VMWare ESXi server services, including Windows Server, Kerio Control Firewall, Centralized ESET Antivirus, intranet, Ubiquiti UniFi Wi-Fi controller, and Synology NAS file server. Ensured uninterrupted operations and achieved optimal performance across diverse systems.

Projects / Key Achievements:

• - Automation of tasks using scripting tools: Enabled remarkable operational efficiency by automating critical tasks, including streamlined backups, file transfers to Synology NAS, personalized printer configurations based on user IP, VPN setups, Windows Registry management, and seamless failure recovery for Ubiquiti AP, utilizing powerful scripting languages like PowerShell, Bash, and Python.
• - IoT Wi-Fi Network Optimization: Revamped IoT Wi-Fi network, boosting IP Cameras' stability from 60% uptime to flawless 100% uptime and increasing functionality from 50% to perfect performance by eliminating signal issues.
• - Marketing and Sales SAP Business One SQL Queries and Stored Procedures: Boosted marketing and sales efficiency by 100% through coding of SQL queries and stored procedures in SAP Business One, delivering real-time and accurate KPI reports while eliminating end-user errors and saving valuable analysis time for the sales team.
• - Disaster Recovery Procedures: Significantly enhanced disaster recovery protocols by designing comprehensive procedures to safeguard, backup, and implement a sequential recovery plan, slashing recovery time for various processes and ensuring data integrity.
• - Disaster Recovery Time Reduction: Achieved 50% faster disaster recovery time for critical HPE server, leveraging advanced Data Duplication tools and seamlessly restoring corrupted files within VMWare ESXi's booting system, all within a bootable Linux environment.
• - Support Ticket System: Implemented an efficient support ticket system using OST Ticket on Synology NAS, streamlining IT troubleshooting across departments, while introducing a performance KPI to enhance coordination and resolution of IT-related issues.
• - Third-Party Streamline Communication: Streamlined communication with third-party software consultants, reducing paid consulting hours by an 40% through issue resolution and effective coordination, optimizing efficiency and minimizing external dependencies.
• - Drove excellence by designing and implementing ISO 9001-based Quality Management System documentation for the IT department, serving as internal auditor for annual audits, ensuring adherence to standards and enhancing organizational quality.